As a key junction point, the Ernakulam Junction offers several facilities and services to passengers, including:
The AC waiting room in Ernakulam Junction is open to all passengers for a nominal hourly fee. Inside, passengers can sit on comfortable sofas and enjoy amenities such as Wi-Fi, a kids’ play area, a mini library, and clean washrooms.
Both AC and non-AC retiring rooms and dormitories are available at the station for nominal charges. Passengers can book Ernakulam Junction retiring rooms conveniently through the IRCTC website with a confirmed PNR status.
There are numerous stalls and restaurants inside the Ernakulam Junction, serving passengers tea, snacks, and even authentic Kerala-style meals.
High-speed Wi-Fi service is available inside the station. Passengers can use this wireless internet service for free for up to 30 minutes.
Ernakulam Junction is India’s first fully disability-friendly railway station. The station has permanent ramps and lifts for easy wheelchair access, trained luggage porters to assist specially abled people, and wheelchair-friendly washrooms.
The Ernakulam Junction is under CCTV coverage to monitor passenger areas, platforms, and entry/exit points. The live feed is monitored by the Railway Police Force to ensure passenger safety and to tackle issues such as baggage theft.
With the ongoing redevelopment work, the Ernakulam Junction Railway Station is set to introduce several other facilities, including 22 lifts and 14 escalators, a multi-level parking facility, and a skywalk connecting the railway station to the metro station.