Most states have released their own guidelines for inbound and outbound travellers vis-a-vis passes, permits, quarantine rules and other requirements. Please go through the guidelines of your source and destination state carefully before planning your travel, for a hassle-free experience. View Passenger Guidelines.
In its role as a technology platform to facilitate transactions between the bus operators and the Users, redBus shall not be responsible for the operations of the bus operator including, but not limited to the following:
rPool is a feature on the redBus app that connects people who travel on a common route using their private vehicles. The purpose of rPool is to promote carpooling between individuals commuting using their private vehicles, reduce traffic and thereby work towards the greater cause of reducing pollution.
redBus reserves its rights to amend the Terms of Service, at any time, by updating the amended terms on the Website.
Users agree that:
(i) the Rider is different from the one enlisted for pickup.
(ii) of any suspicious behavior by any of the Rider.
(iii) Rider violates any law laid down by central or state government.
(i) the Driver of the vehicle is different from the one registered on rPool.
(ii) The vehicle is different than the one registered by the Driver on rPool.
(iii) The Driver violates any traffic rules, any other laws or demands any additional compensation from the Rider.
(iv) If there are any other passengers in the vehicle, not registered with rPool.
a) Personal injury, sickness, accident, death, loss, delay, discomfort, increased expenses, incidental, consequential loss and/or damage or any kind of theft howsoever caused to the User or any person travelling with them.
b) Any act, omission, default of any travel agent or third party or any other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the User or for any person traveling with him /her.
c) The temporary or permanent loss of, or damage to, baggage or personal belongings howsoever caused including willful negligence on the part of any person.
d) Any delay made in delivery of the service by the concerned service providers.
e) Failure on the part of airline to accommodate passengers despite having confirmed tickets for any reason whatsoever including overbooking, change of route etc. or failure on part of hotel to allow check-in despite confirmed booking for whatever reason.
f) Any claims of any dispute with the tour manager.
g) Any claim arising due to delay at the pickup points and if the User has to wait at such pickup points or at the hotel for check-in due to any technical snag or any other reason not attributable to redBus, redBus shall not be liable for making any arrangements, including but not limited to food or any hotel arrangement in case of such delays.
h) Any damages caused to the User due to reasons beyond the control of redBus.
If the Tour is cancelled for any reason what-so-ever, including cases of voluntary cancellation by the User, the cancellation charges as mentioned in the brochure or the itinerary will apply. In the absence of any such information, the following cancellation charges will apply:
Time period in which the cancellation is made
45 days or more, prior to departure
Between 44 and 31 days of departure
25% of Tour Cost
Between 30 and 15 days of departure
50% of Tour Cost
Between 14 and 8 days of departure
75% of Tour Cost
Within 7days prior to date of departure, or no-show for any reason what-so-ever
100% of Tour Cost
In its role as a technology platform to facilitate transactions between the vehicle operators and the Users, under no circumstances can redBus be held liable for failure on part of a service provider to provide the User with a particular vehicle, the standard of service or any insufficiency in the services or any other service related issues including, but not limited to the following:
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