Neel Bheda
This was a complete scam and a joke. I specifically paid for a premium bus because it had a quality tag. Instead, they pulled a bait and switch on us. They replaced the decent bus with a totally different, poor quality vehicle that was in bad condition. The structure of the bus was terrible, and it kept rattling and shaking the entire night. The cabin layout was so bad and uncomfortable that I did not get a single second of sleep. It was completely dishonest to keep using the quality badge on this vehicle just to fool passengers and trick them out of their hard earned money. It felt like a total fraud and a deceptive cash grab. I was completely exhausted after this miserable trip. The authority needed to stop letting staff get away with this, step in immediately, and take strict action against this service.