SBM TRAANSPORT Arumuganeri

Good.

Ok.

4 stars.

Good.

AC is not working proper not satisfied with journey.

Extremely bad experience, my last and final trip. This was honestly one of the worst bus travel experiences I had ever had. When travelling with other bus operators, they usually stopped at decent vegetarian hotels with a reasonable standard of service. But the bus stopped at a remote location with terrible restroom facilities and overpriced food. XXXX for a porotta and XXXX for a ghee roast that was barely the size of a small thattu dosa. On top of that, the hotel staff, especially the lady waiter, were extremely rude. Her attitude made us feel as though we were her servants or had come there for free food instead of being paying customers. Absolutely bad service. The bus crew was equally disappointing. The staff did not even inform the passengers when we arrived at the rest stop. Some passengers had to figure it out themselves and inform the others. Was it really that difficult to inform passengers when the bus reached a rest stop. The worst part was the drop-off location. I had specifically booked my ticket with Majestic as my destination and selected that stop while booking. However, the bus stopped approximately 3 km away from Majestic, and we were simply told that it was the last stop and that the bus would not go to Majestic. What was this. What was the point of selecting a destination during booking if the operator refused to drop passengers there. To make matters worse, the bus was already running approximately one hour late. When I asked the staff about the Majestic drop-off, he simply ignored me, took the blanket, and walked away without giving me any explanation. Was this how they treated paying customers. At the last moment, I could not find any other bus operator with available seats, so I had no choice but to book with them. Before booking, I checked the reviews and thought the negative reviews might just be the result of a bad experience on a particular day. I decided to give them a chance, thinking that perhaps the complaints were isolated incidents. But after experiencing all this myself, I seriously wondered whether this was how they operated throughout the journey. From the terrible rest stop and overpriced food to the rude staff, lack of communication, one-hour delay, and unexpected drop-off location, almost every aspect of the journey was disappointing. After spending more than XXXX for a bus ticket on a busy travel day, this was the experience I received. I paid for a service and expected basic professionalism, proper communication, and a drop-off at the destination I selected. Unfortunately, even these basic expectations were not met. This was definitely my last and final trip with them. I genuinely regretted choosing this operator and would never book with them again. The operator seriously needed to improve its punctuality, crew behavior, rest-stop selection, customer service, and commitment to the drop-off points mentioned during booking. Extremely disappointing experience. Absolutely not recommended.

Bad smell bus. No cleaning. AC not working.

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Stinks of urine mid journey, no breaks in between, otherwise good.

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