Galaxy Tours Feroke (Kerala)

Very slow.

One of the worst bus journeys. Extremely disappointing service. My journey from Kozhikode to Thiruvananthapuram was one of the most disappointing travel experiences I had ever had. For a fare of rupees XXXX, the service provided was nowhere near the minimum standards a passenger should reasonably expect. The condition of the bus was absolutely unacceptable. Poor AC and ventilation. The bus did not provide proper air conditioning. The AC ventilation was filled with unpleasant smells and dirt, making the entire journey uncomfortable. Water leaking from AC vents. Water continuously dripped directly from the AC ventilation onto passengers' heads and bodies. This was extremely irritating and completely unacceptable. Unhygienic seats. The seats were visibly dirty and poorly maintained. Such unhygienic conditions raised serious concerns about passenger health, cleanliness and basic sanitation. Extremely poor suspension. Throughout the journey, from Kozhikode to Thiruvananthapuram, the bus kept shaking and vibrating as though its shock absorbers were completely missing. It was an exhausting and uncomfortable experience. Mechanical reliability. The bus even broke down near Kollam Chinnakkada Bridge, further adding to the inconvenience and disappointment. The only exception, an excellent driver. Despite all these shortcomings, there was one person who truly deserved appreciation, the driver. He was exceptionally polite, cooperative, responsible and professional. Even when the bus broke down near Kollam Chinnakkada Bridge, he handled the situation carefully and ensured that the journey was completed. His driving and passenger-friendly attitude were the only reasons I felt comfortable and safe during this otherwise terrible experience. My message to management. Please recognise the value of such responsible drivers and provide them with modern, well-maintained and technically sound buses. A good driver deserved a good vehicle to work with. Passengers paid rupees XXXX expecting a reasonable level of comfort, hygiene, safety and reliability, not a journey filled with leaking AC water, dirty seats, foul-smelling ventilation, excessive vibrations and mechanical breakdowns. The driver deserved appreciation. The bus and the overall service deserved serious criticism. Management must urgently look into vehicle maintenance, AC servicing, suspension condition, cleanliness and mechanical reliability. Passengers deserved much better than this. Extremely disappointed. I certainly did not expect such a poor experience.

The charging points are not working. Ran out of fuel in the middle of the trip.

Nice trip I enjoy it.

Don't go on this bus. Don't waste your money.

Bus changed without notice.

Bus had bedbugs and mosquitoes.

It seems the driving is not good as the bus feels jerky all the time.

When bus arrived at Kozhikode, AC wasn't on and it was hot inside. There was a used half bottle of water in my berth. Chocolate wrapper on the sides and occasionally small cockroaches. Arrival time to Thiruvananthapuram was 5:30. We were in Cherthala around 5. The bus was stopping on and off saying there was a problem with the joint. No alternate arrangements were made until 10 am. Totally disappointed.

Av is not cool that much.