Sana Perveen
I booked a bus scheduled for 11:15 AM, but the entire experience was extremely frustrating, stressful, and unacceptable. Firstly, they did not provide the bus number. When I reached the bus stand, there were several buses, but no driver was ready to take passengers. Everyone kept saying that there was no bus scheduled for 11:15 AM and that the next bus was at 11:45 AM. What made the situation even worse was that I personally heard a driver being instructed to tell passengers who had booked the 11:15 AM bus to board the 11:45 AM bus. If there was no bus operating at 11:15 AM, why was that timing displayed, and why were bookings being accepted for it. This was misleading customers and completely unacceptable. Had the actual departure time of 11:45 AM been displayed while booking, I could have planned my journey accordingly and chosen another bus or alternative transportation. Instead, I booked based on the timing advertised, only to be told at the bus stand that the bus did not exist. I tried contacting the points of contact provided. The first two numbers went unanswered. The third person finally answered after repeated calls, but his communication was extremely unprofessional and unhelpful. The staff kept insisting that there was no bus at 11:15 AM and that the next bus was at 11:45 AM. Since I had already booked and paid online, I had no reasonable choice but to board the delayed bus. I could not simply back out and arrange another option at that point. The most concerning part was that I had a flight at 4:30 PM. I reached the airport around 3:00 PM and managed to catch my flight only because I had a friend working with the airline who helped me. Without that support, I could have easily missed my flight, resulting in significant financial loss. I specifically booked the 11:15 AM bus for a reason. Their poor coordination, misleading departure timings, lack of communication, and irresponsible management put my entire journey and flight at risk. This was not merely a 30 minute delay. It was a situation where customers were sold tickets for a departure time that apparently was not being honoured, leaving them stranded with no proper information and no real alternative. I was extremely disappointed with this experience. I would strongly advise other travellers to think twice before relying on this service, especially when they had important connections to catch. I expected them to take accountability for this misleading booking experience, investigate why the 11:15 AM bus was advertised when passengers were being shifted to the 11:45 AM bus, and provide an appropriate resolution.