Rinku Travels Muradnagar

Good experience.

I had a very disappointing experience. I paid XXXXX for my bus ticket, expecting a comfortable and hassle-free journey. However, the service was completely unacceptable. The biggest issue was that the bus's luggage compartment was being used to carry transport goods instead of passengers' luggage. As a result, I was forced to keep my luggage on my own seat, which caused significant inconvenience and made my journey uncomfortable. When I spoke to the bus driver and conductor, they told me that they would not accommodate my luggage. This was extremely unprofessional and unacceptable. After paying XXXXX for my ticket, I expected basic passenger facilities and proper luggage arrangements, but the service failed to provide even that. Passengers pay for a comfortable seat and a proper travel experience, not to sit with their luggage because the bus's luggage compartment has been occupied by transport goods. I am extremely disappointed and would not recommend this service to anyone. The company seriously needs to improve its luggage management, staff behavior, and overall passenger service. I hope the management takes this complaint seriously and ensures that other passengers do not face the same problem. Think twice before booking. Very poor service and a complete disappointment.

Excellent travel experience.

Charging points were not working, bus didn't stop for snacks and break in proper location.

Sleep bus area was uncomfortable and lacked sufficient space. The sleeping berth was too cramped for a comfortable journey and no water bottles were provided in the bus.

Experience was good but please provide toilet facilities in the bus.

This driver/conductor are fraudsters. The bus didn’t turned up for pickup and no refund has been initiated.

There is no cleanliness in the bus.

Very good service.

I was extremely disappointed with the service provided by the operator. I booked a bus ticket from Lucknow to Vairach, but unfortunately, I could not board the bus because of a complete lack of communication and coordination. I reached the boarding point exactly 20 minutes before the scheduled departure, as advised in a message I received around 5 PM. However, when I called the driver to ask where he was, I was informed that the bus would take more than two additional hours to reach the boarding point. The most frustrating part was that nobody had informed me about this delay beforehand. If the bus was running so late, why was I not notified. The operator should have informed about the delay, and communicated this information to its passengers. As a booking platform, there was also a responsibility to monitor the services and ensure that passengers received timely and accurate updates. I was travelling urgently to attend a cremation ceremony following a death in the family. Because of this irresponsible service, I had to abandon my booking and find another regular bus to reach my destination. This caused unnecessary stress, inconvenience, and a waste of valuable time during an already difficult situation. I had noticed that the operator had a rating of around 3.5, but I still booked it because I had no better option available at the time. This experience made me regret that decision. The operator needed to take responsibility for this failure. Passengers had important commitments, emergencies, and limited time. You could not expect people to keep waiting for hours without any prior information. I was deeply disappointed for failing to ensure a reliable booking experience and with the operator for its complete lack of communication. I would never travel with the operator again, and this experience seriously damaged my trust as well. Please take passenger complaints seriously and ensure that no one else had to go through such an irresponsible and frustrating experience.