J J YATRA Cuttack

Good.

Extremely disappointing and unacceptable service – worst travel experience. I had an extremely horrible experience with the service. The level of irresponsibility and poor management displayed by the staff is absolutely unacceptable. 1. Driver not answering calls: First of all, the driver was not even answering phone calls. Is this how passengers are treated? There was no proper communication or responsibility from the driver's side. 2. Non-functional / unused bus bio-toilet: Secondly, despite having a bio-toilet facility in the bus, the staff did not allow or use it properly. Passengers are paying for these facilities, not travelling for free. What is the point of providing such facilities if passengers cannot use them? 3. Wrong bus drop location: The confirmed dropping point was Babughat, Kolkata, but instead, the bus dropped us at Satgachi without any proper prior information or explanation. Who gave the staff the authority to change the designated drop location without informing passengers? This is not just poor service; it is a complete failure of passenger responsibility, professionalism and basic customer service. I strongly condemn this kind of pathetic service. Passengers pay their hard-earned money expecting basic comfort, safety and proper service, not excuses, negligence and inconvenience. Management seriously needs to understand that passengers are customers, not helpless people whom the staff can treat however they want. I am extremely dissatisfied and will never recommend this service to anyone. This was one of the worst and most frustrating travel experiences I have ever had.

Bus was not clean. Staff behaviour was very rude. As per mmt last stop shall be Babughat; however, bus stopped at Santragachi.

Chosen wrong bus service for travel. Travel from Vijayawada to Erode. I am not satisfied. No coordination. Two bus exchanges to reach my location very late. Co-passengers also caused trouble while travelling. Bus not hygienic.

Staff was very rude. They don't know how to talk with anyone. Whole night they played Tamil songs in loud sound. Water was not available at bus toilet. Worst bus.

They did wrong information with ticket booking.

Driver behavior is very good.

No proper update on timings. Driver is very arrogant. No live tracking of the bus. Did not stop for dinner break. Pickup location is different from the actual booked location.

They didn't drop us at the mentioned drop point.

Driver and conductor don't know English or Hindi, seat is so bad for sleeping. Very bad for punctuality.