Manoj Sawant
I am writing to formally lodge a severe complaint regarding a deeply distressing and unacceptable journey experience I had with bus operator. Despite selecting bus stand as my designated drop-off point during the booking process, your bus deliberately bypassed the route and dropped me off approximately 10 km away from my destination at an ungodly hour of 4:00 AM. Being stranded on a dark highway at that time of the morning without public transit posed a significant personal safety risk and forced me to bear the unexpected financial burden of arranging my own alternate transportation home. This raises an unacceptable operational question: If the bus was not going to service the bus stand drop-off and intended to bypass the route entirely, why was this option active and permitted during booking? Had I been transparently informed beforehand, I would have made alternative travel arrangements instead of being misled. To compound this negligence, when I reasonably approached the staff to address the issue, their response was shockingly rude, dismissive, and entirely devoid of professional accountability. Instead of offering assistance or an apology, they behaved aggressively and rudely instructed me to complain to service provider, washing their hands of the situation. This blatant disregard for passenger safety, misleading booking options and appalling staff behavior reflect unacceptable standards of customer service. I expect a thorough investigation into this incident, a formal written explanation regarding why an invalid drop-off point was offered, and appropriate financial compensation covering my additional travel expenses and the distress caused. I look forward to a prompt, satisfactory resolution rather than a standard, automated dismissal of my grievance. Booking / Travel Details: * Service: bus operator Intended drop-off: bus stand Actual drop-off location: 10 km away from destination Time of Incident: ~4:00 AM.