Nikita modi
On the day of travel, my brother came to drop me at the boarding point. He politely asked twice just to confirm whether it was the correct bus. In response, the staff member rudely said: "Main to aise hi badtameezi se baat karunga. Dobara puchoge to aise hi jawab dunga. Ek baar bata diya to dobara mat pucho." Even after my brother tried to speak politely, the staff member continued speaking in an insulting manner. When I tried to intervene, I was also treated disrespectfully. I would also like to mention that this was not my first experience. During my previous journey with the same bus service, I faced similar rude behaviour from the same staff member. My purpose in writing this complaint is not to seek compensation or unnecessary punishment. I only request that this matter be brought to the notice of the concerned operator/boarding point management and that the staff be instructed to behave respectfully with passengers so that no other traveller has to face such an unpleasant experience.