J J YATRA கோயம்பத்தூர்

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Extremely disappointing and unacceptable service – worst travel experience. I had an extremely horrible experience with the service. The level of irresponsibility and poor management displayed by the staff is absolutely unacceptable. 1. Driver not answering calls: First of all, the driver was not even answering phone calls. Is this how passengers are treated? There was no proper communication or responsibility from the driver's side. 2. Non-functional / unused bus bio-toilet: Secondly, despite having a bio-toilet facility in the bus, the staff did not allow or use it properly. Passengers are paying for these facilities, not travelling for free. What is the point of providing such facilities if passengers cannot use them? 3. Wrong bus drop location: The confirmed dropping point was Babughat, Kolkata, but instead, the bus dropped us at Satgachi without any proper prior information or explanation. Who gave the staff the authority to change the designated drop location without informing passengers? This is not just poor service; it is a complete failure of passenger responsibility, professionalism and basic customer service. I strongly condemn this kind of pathetic service. Passengers pay their hard-earned money expecting basic comfort, safety and proper service, not excuses, negligence and inconvenience. Management seriously needs to understand that passengers are customers, not helpless people whom the staff can treat however they want. I am extremely dissatisfied and will never recommend this service to anyone. This was one of the worst and most frustrating travel experiences I have ever had.

Absolutely disgusting service. Worst bus experience ever. You people have absolutely no shame. Selling one seat to two customers is outright cheating. I paid a premium fare for a single seat, yet another passenger was accommodated alongside me. The bus was old, filthy, dirty water was leaking from the AC vents, and the suspension was pathetic. What kind of service are you providing? Is this what customers get after paying their hard-earned money? Absolutely disgraceful, shameless and unacceptable service. Never book with this operator.

They changed my boarding point and service was also very bad. My boarding point was Sholinganallur signal but they changed it to VR mall. That is why Ola charges take around XXXXX.

Bus was not clean. Staff behaviour was very rude. As per mmt last stop shall be Babughat; however, bus stopped at Santragachi.

Chosen wrong bus service for travel. Travel from Vijayawada to Erode. I am not satisfied. No coordination. Two bus exchanges to reach my location very late. Co-passengers also caused trouble while travelling. Bus not hygienic.

Staff was very rude. They don't know how to talk with anyone. Whole night they played Tamil songs in loud sound. Water was not available at bus toilet. Worst bus.

They did wrong information with ticket booking.

To implement live tracking option.