SK Balu Bus Erode Bypass (Chithode)

I really appreciate the punctuality but behaviour was horrible. I booked a bus at 3:15 for my convenience, but just because the bus arrived 15 minutes early at the bus stop, it does not mean it has to leave 15 minutes early. I arrived at the bus stop early, but my parents were getting luggage. They arrived at 3:05 and my bus was at 3:15. The driver and another person did not have the patience to wait for that too. Then what is the point of booking a bus according to my preference? The cleanliness of the bus was very bad; I cannot even explain. I do not think it was cleaned after the previous ride.

Bus break down.

My actual drop point is Perungalathur but though I requested to stop at Vandaloor for me to reach kelembakam, the driver declined, which can be considered.

It delayed 4 min.

I had a very bad experience. Due to an urgent travel requirement, I booked my bus ticket just 15 minutes before departure from Gandhipuram to Chennai. My confirmed boarding point was Gandhipuram, and the scheduled boarding time was 1:30 PM. Unfortunately, without any prior intimation, I was later informed that the bus had already crossed Gandhipuram and that I should catch the bus at the next boarding point, Laxmi Mills. Trusting the confirmed boarding details provided during booking, I had reached the specified boarding point. Since I was urgently required to travel, I even hired a Rapido bike and tried to chase the bus. I also contacted the driver through online communication, but the driver informed me that due to heavy traffic, the bus could not stop and had already moved ahead. This caused me significant inconvenience, unnecessary expenses, mental stress, and ultimately I missed my bus. My questions are: Why was my ticket accepted and confirmed with Gandhipuram as the boarding point if the bus had already crossed or was not going to stop there? Why was I not informed in advance about the change in boarding point? Who is responsible for this negligence ? Why has my money still not been refunded despite the fact that I could not board the bus due to this situation? Passengers trust online booking platforms and travel operators. They should not suffer financially because of poor coordination and a lack of communication between the booking platform and the bus operator. I request an immediate full refund of my ticket amount and appropriate action against the responsible parties. I also urge to investigate this incident and ensure that other passengers do not face the same problem. A confirmed boarding point must be respected. Passengers should not be made to chase buses because of the operator's communication failure.

Safe, pick up safe.

Good.

Good.

Dropping point reached exact time. Nice to travel.

Excellent.