Royal Rich India Muringoor

Bus was late.

Everything was good. But for restroom use for gents, they asked to go in public open, where is hygiene and civic sense in it.

Okk.

The sheets were smelling and had a wet feeling. Could not sleep or rest because of that.

I had a change of bus but I wasn't informed previously.

What an accuracy in time pickup and drop. Very good staff.

Thanks for the comfortable and safe travel.

I had a very disappointing experience traveling from Ernakulam to Bengaluru. Despite reaching the pickup point well ahead of time and informing the driver that I would be boarding there, I was asked by the conductor not to board the bus after showing him my ticket. He checked it and informed me that this was not my bus and that my actual bus was approaching from behind. When I approached the staff at the Vyttila office to resolve the confusion, he demonstrated a complete lack of customer handling skills. Despite explaining the situation multiple times, he failed to understand the issue and remained fixated on irrelevant details rather than working towards a resolution. After a long and exhausting conversation, he eventually offered me a seat at the extreme rear of another bus. The seat was extremely uncomfortable, and, to make matters worse, my originally booked drop off point was not even covered by the alternative bus route. This entire ordeal caused considerable distress, inconvenience, and unnecessary loss of time, none of which was due to any fault on my part. A brand with an extensive fleet and route network should have better coordination among its staff and, more importantly, a service team capable of resolving issues with empathy and efficiency rather than pointing fingers. Operational mistakes could happen, but the way they were handled made all the difference. It was an extremely disappointing experience that reflected poorly on the brand. The staff from the other bus where I was offered a seat were really accommodating and nice, and even tried to ensure that I was comfortable, even though the provided seat was too short for my legs to fit properly.

I booked through for U8 which was a single seat, but while boarding, it was a double. They didn't allow me to change. The driving was also not comfortable. My dropping point was Bommasandra, but they reached early at this point and didn't call. Then I had to get down at Electronic City.

The conductor was very rude and we literally had to beg him to wait for 3 extra minutes to board the bus.