KSRTC (Kerala) Pathanapuram

I've experienced an unpleasant and unfair experience while travelling Low Floor bus from Kozhikode to Ernakulam on 24th October 2026. I had booked my ticket through, paying ₹420 for my journey. As the travel was urgent due to an emergency, my wife booked the ticket on my behalf. Unfortunately, a female seat was selected by mistake during the booking process. When I arrived to board the bus, the conductor, Mr. Bibin R (Crew No.: **********), informed me that I could not travel using that ticket and would have to purchase another ticket. I explained the situation and repeatedly requested him to change my seat, as several seats appeared to be vacant on the bus. I was even willing to travel standing until Ernakulam because of the emergency. However, the conductor refused to accommodate my request. He initially advised me to speak with the Station Master and said I could board if the Station Master approved. However, he then immediately approached the Station Master and requested that my ticket be suspended. This left me without a reasonable opportunity to resolve the issue, despite the availability of vacant seats. Since I urgently needed to reach Ernakulam, I had no choice but to purchase another ticket to continue my journey. I had already paid ₹420 for my original booking, and I was forced to incur an additional expense because of this situation. What made the incident even more disappointing was that, before I boarded, passengers who were seated in the rear seats were moved to the front, and I was given a seat only in the rear section. This made me question why my original seat could not have been adjusted in the first place, especially when vacant seats were available. I also asked the conductor whether my original ticket could be cancelled and the amount refunded. However, he refused to agree to this request as well. I understand that there may be rules and restrictions regarding gender-specific seat bookings. I am not disputing the existence of such rules. My concern is the manner in which the situation was handled. Given that the booking error was unintentional, the journey was urgent, and vacant seats were available, I believe that a more reasonable and customer-friendly solution could have been considered.

I didn't get the bus... bus got cancelled.

Bus is too late.

Bus got accident but hit a lorry

If a conductor behaved like this, why did you hire people like him, he did not even know how to speak politely to passengers, what legal action could be taken against him for this kind of behavior, why could you not take strict action against such employees and move forward with proper discipline and professionalism.

Very bad experience. The bus was delayed for 2 hours that can be understandable due to rain and blocks in Kannur regions. Still the staff had no rush, they were passing through all the service roads rather than driving through the highway. I booked for superfast, but the bus was too slow as a fast passenger. Literally, the sad reality is that our time is also precious.

Unprofessional and rude staff behavior. The bus crew behaved extremely rudely and unprofessionally over a minor delay of just 3 minutes on our part. Delay at origin. Despite the crew hurrying passengers, the bus itself was not dispatched on time and started late. Poor route management at the border check post. Due to poor planning and delays by the operator, the bus arrived at the border after the night traffic ban took effect. As a result, all passengers were stranded and forced to wait near the closed border gate for 3 hours. Severe delay. The bus reached the destination at 4:00 am instead of the scheduled arrival time of 11:00 pm—a total delay of 5 hours.

The bus arrived late after 3 hours from the scheduled time and the phone number given in ticket is not working at all. Overall bad.

Comfortable.

All good.