Mahalaxmi Travels Devali

Good experience.

Good.

Superb bus.

Overall, I had a really pleasant experience. The bus was clean, comfortable, and the journey was smooth. I would highly recommend this bus service. I have just two suggestions for improvement, especially considering it is a long-distance overnight journey. One, clean washroom stops: please ensure that the bus stops at a good hotel or facility with clean, hygienic washrooms, particularly for female passengers. Unfortunately, the washroom at our stop was extremely dirty, and I could not use it. This is an important aspect of comfort and hygiene during a long journey. Two, blanket hygiene: it would be great if the blankets could be washed regularly and maintained in a fresh, clean condition for every passenger. Apart from these two suggestions, everything else was great. The bus was well-maintained, the coordination was smooth, and I particularly appreciated the wake-up call from the team. I was travelling overnight and had fallen into a peaceful sleep, so the timely wake-up call was genuinely thoughtful and helpful. Thank you to the entire team for making the journey comfortable and hassle-free. Keep up the good work.

Pathetic services. The bus reached the destination 3 hours late. They turned off the AC at midnight and said it's not working. They also took so many extra passengers which created chaos.

The bus driver and his services were intolerable and disgusting. He has zero sense of navigating and locations. Can't even help a passenger to locate the bus. He is an old pathetic person.

All ok.

I booked a single sleeper from Kota to Dehradun, but the bus was changed at Jaipur, citing a technical issue. In the replacement bus, I was given a double-sharing berth instead of the single sleeper I had paid for. Sharing a berth with a stranger compromises my privacy and comfort. To make matters worse, the bus staff argued with me instead of addressing my concerns. Even when I simply requested a water bottle, they started quoting rules rather than responding politely. Their behaviour was extremely rude, disrespectful and unprofessional. This entire experience reflects poor management, a lack of basic customer service and complete disregard for passenger comfort. I had trusted this service, but this journey has been extremely disappointing. I request the owner to take strict action regarding the staff’s behaviour and address my complaint appropriately.

Nice trip.

Good.