The ac knob above my seat was broken. When I told the cleaner about it, he said he'll do something about it. Didn't for the next 45 minutes. After that when he came to show a passenger their seat behind, I told him again, and he stuffed the vent with a flimsy piece of paper that did nothing, did not help. We reached nasik at 11.15 rather than 10.30. 45 minutes late. When asked a query or say when we asked him how far is dwarka, the cleaner answered after we asked him thrice. Other than that, the bus was comfortable, the driver good. My experience with Karad-Mumbai volvo has been much better.