What is RailOne?
RailOne is the official railway super app developed by the Centre for Railway Information Systems (CRIS) for Indian Railways. It brings together services previously available across different railway apps, so you can access them from one place.
With RailOne, you can book train tickets, check your PNR status, track your train running status, order food during your journey, and raise complaints through Rail Madad. You can also sign in using your existing IRCTC Rail Connect or UTS account, so there’s no need to create a separate login.
RailOne Features & Services
As mentioned earlier, RailOne is an integrated app that brings together different railway services under one (digital) roof. Here are some of the key features and services you can access through the RailOne app:
1. Train Ticket Booking
RailOne makes train ticket booking simpler. You can use the app to book:
- Reserved train tickets, including Tatkal tickets.
- Unreserved and season tickets.
- Platform tickets when not travelling.
You can also search trains by route, travel class, and quota and check train ticket availability before planning trips. If you travel the same route often, you can save your travel preferences so you can search for and book tickets more quickly next time.
2. PNR Status and Journey Details
You can use RailOne to check your PNR status, including your ticket confirmation, waitlist, or RAC status online. You can also manage your booking online, track ticket cancellations, and check refund status through the ‘My Bookings’ section of the app.
3. Live Train Tracking
You don’t have to visit the NTES website to track your train. The live train tracking feature of RailOne lets you check the current location of your train in minutes. You can also check the expected arrival and departure timings at upcoming stations, get updates on delays, and more through the app.
4. Train Coach Position
The train coach position feature of the app is a useful addition. It helps you locate the exact position of your train’s coach right before it arrives at the station, making it easier to find the right boarding spot on the platform.
5. Food Delivery on Trains
RailOne also makes ordering food on railway journeys easier. The app lets you order food from IRCTC-approved vendors and apps like Swiggy and Zomato. You can use your PNR number to access this feature, browse menus, and place orders for delivery to your seat at designated stations.
6. Rail Madad
If you wish to raise complaints (with audio, images, and videos) or share feedback and suggestions about railway services, you can do so through the Rail Madad section of the app. You can even request emergency assistance at the station or on the train and track the status of a previous complaint.
7. R-Wallet
The app includes an integrated R-Wallet that makes payments easier. You can add money to the R-Wallet and use it to pay for train ticket bookings. You can pay quickly using your mPIN/biometric login without switching between apps.
8. Login Options
The best part about RailOne is that you can sign in with your existing IRCTC Rail Connect or UTS login details. Once you’ve signed in, you can access the app with your mPIN or biometric data.
How to Download and Set Up RailOne
If you travel by train regularly or want a single app for all your railway needs, here’s how you can download and set up the RailOne app:
Step 1: Go to the Google Play Store or Apple App Store, then search and download RailOne.
Step 2: Open the app on your phone and log in. Click on Register with ‘Rail Connect’ or UTS to sign in with your existing account.
Step 3: If you’re a new user, enter your mobile number under the ‘New User Registration’ option. On the next page, fill in the following details:
- Your full name (as per government ID)
- Your email ID
- Your mobile number
- A suitable user ID
- RailOne password
- Confirm password
Step 4: Click on the ‘Verify’ option beside the mobile and email ID fields. Enter the OTPs sent to your email ID and mobile number.
Step 5: Finish the CAPTCHA verification and set your 6-digit mPIN for future logins. You can also go to the ‘My Account’ section to set up biometric login for quicker access.
Once you’ve logged in, complete your user profile on the app to start booking train tickets, checking PNR status, tracking trains, ordering food, and using other services.
Who Should Use RailOne?
Railway passengers who want to access all railway services with one app instead of juggling multiple apps like IRCTC, NTES, and UTS will find RailOne extremely helpful.
While the RailOne app is designed to be useful to all types of railway passengers, it might be particularly helpful for:
- Daily commuters who travel local or suburban trains can use the app to complete unreserved and platform train ticket bookings easily.
- Long-distance travellers who want to track their train, order food to their seat, and stay updated throughout the journey.
- Families and group travellers who want all the journey and ticket details in one place.
- Elderly users who want an easy-to-use app with a simple mPIN or biometric sign-in.
- Solo women travellers who may need to raise a complaint or request assistance during their journey, find their train coach position on a busy platform, or share live train location with family.
FAQs
- How to book seasonal tickets on the RailOne app?
You can book seasonal tickets on RailOne by following these steps:
Step 1: Open the RailOne app and sign in using your mPIN.
Step 2: Tap on the ‘Unreserved e-Ticket’ option on the home screen.
Step 3: Select ‘Season’ Ticket and choose ‘Issue’ for a fresh season pass.
Step 4: Enter source and destination details
Step 5: Choose ‘Next Date’ or ‘Current Date’ based on your requirement.
Step 6: Choose train type, duration for the pass, class, and pay.
2. How is RailOne different from the IRCTC app?
The IRCTC app focuses mainly on ticket booking, while the RailOne app is a super app that brings tickets, food, live status tracking, station services, and grievance redressal in one place.
3. Is it safe to make payments through the RailOne app?
Yes. RailOne uses IRCTC’s secure payment gateway and end-to-end encryption to ensure each transaction is safe.
4. Can I check train running status and train schedule through RailOne?
Yes. You can check train running status through the ‘Track Your Train’ option. To check the schedule of a particular train, you can go to the ‘Search Trains’ option.
5. Can I cancel my reserved ticket through RailOne?
Yes. You can cancel your reserved ticket through the ‘My bookings’ section of the app. However, cancellation charges may be applicable as per railway rules.
6. Do I need to log in to RailOne to use it?
If you need to use the app for enquiry services like checking PNR status or train running status, you can log in as a Guest using your mobile number and OTP. However, to reserve tickets or make any other type of transaction, you need to register on the app.
7. Can I transfer my existing UTS R-Wallet balance to RailOne?
Yes. Open the RailOne app and click on ‘Register with UTS’ on the login screen. Enter your UTS credentials to log in and complete your profile on RailOne. Once that’s done, your outstanding balance will automatically be sent to the R-Wallet on RailOne.
8. How can I book a reserved train ticket online through RailOne?
Follow these steps to complete your reserved train ticket booking on the RailOne app:
- Log in to the app using your mPIN or biometric data.
- Click on the ‘Reserved Ticket’ option.
- Enter your source and destination stations, departure date, class, and quota. Click ‘Search’.
- Choose a preferred train and seat from the list of available options.
- Add passenger details, opt in/out of the food and beverage option, and mention any additional booking preferences.
- Review your journey details, enter the captcha, and click ‘Book Now’ to pay,
