Still customer service will need to improve. And there is no waiting/sitting facility in office area. Just sit in the steps which is in outside of building.
Bus pick up the passenger in very strange way. They stopped in opposite road near to the office. Passenger need to cross the road and jump over the divider in highway in middle of the night. So adventure! How a women will do this with wearing Saree. Think about this and improve.
Punctuality needs to improve a lot.