This bus is the classic example of how monopoly can lead to bad service. I had booked a roundtrip ticket from Ernakulam to Thanjavur. My onward journey was on April 9 and return on April 10. During my onward journey, the travels informed me at 4 pm that the bus will start at 6 pm instead of 6.30. At 5.15 I got a call again asking me to come to the boarding point at once. When I told them about the previous call, I was informed that the journey from Ernakulam to Thrissur will be in a non ac bus and Volvo will be available only from Thrissur and hence the trip from Ernakulam has to start before 6 PM. I went there at 5.45 pm but those people started the trip only at 6.15, thus causing more inconvenience. The non ac bus was a sleeper + sitting non ac bus. I took an upper berth when the bus guy approached me n asked me to sit as he will have to change d bed sheet if I use the berth. I just clearly ignored him as I had paid go a Volvo bus but I got only a non ac local bus. At Thrissur the passengers were told that swapping to Volvo ac bus would happen only at Palghat. This made all of us angry but we couldn't do anything as there aren't many buses on this route. Finally the ac bus came near Palakkad. On my return trip, the time at Thanjavur was mentioned as 10.45 PM but the bus arrived only at 11.45 PM, again causing great inconvenience. Their Volvo bus is an old bus and I saw the staff quarrelled with a traveller near Coimbatore when he questioned them about the non ac bus trip till palghat. Totally, universel travels is the worst travels I've ever travelled and I'll never take this service again. Its better to take the Ernakulam Karaikal express by booking tatkal atleast than going for universel travels. Very bad in all aspects.