This is worst bus service I have ever come across. I was 5 mins late due to change in Bus timings and requested so much to wait. They ingoned and left me. Neither they give change in Bus timings nor bus details. When I called manager in Sugama office, Kundapur he laughed at me and simply said nothing can be done, Bus has gone.
My sincere request for everyone never opt for Sugama travels. I searched in google, there are several of such complaints against them especially their arrogance towards passengers starting from cleaner to manager to owner.