Pathetic. Unprofessional. Not recommended.
The bus was supposed to pick me up at 5:15 from Empress Garden, Pune, but it did not turn up till 6:45. My calls to the office were attended by someone who casually said 'bas panch minit me aayegi'. When it came, finally around 6:45, it stopped some 300 meters away near the cant toll. I did not know that the bus had arrived. When I called the office they said the bus is already there. So I requested for the Drivers number to find out where it was parked. I had to walk all the way with my heavy luggage. I got into the bus only to find that it was dirty. The berth was covered with an unclean sheet and there were two plastic bottles. The bus was not cleaned, clearly. The bus started at 5 from Pune so most of the passengers would want to have their dinner on the way but it did not stop anywhere for dinner before 1:30. It halted at an apparently unhygienic non-veg resto at midnight. Nobody could eat anything. (Remember that this AC bus did not stop in 8 hours anywhere, and (wo)men complained about it, too. In an AC bus you get nature's call frequently.)
In short, it was UNPROFESSIONAL and I don't recommend this bus to any self-respecting person.