On 9th July 2016 (Saturday), I travelled from Pune to Barshi(for my friend's marriage) along with my friend with "Shreeraj Travels VIJAY".
The travel was a horrific experience and was really disappointing.
Before startting the journey I informed "Shreeraj Travels VIJAY" about our jounery and the boarding point for my friend (from Jagtap Dairy) and me (from Chandni Chowk).
They said just be there on time and nothing else.
It started at 9:00 pm on Sat where my friend was boarding from Jagtap Dairy.
She had a hard time to find the bus even after reaching the stop before time, since it dint stop where it was supposed to and also the actual bus colour shown in redbus and actully didnt match.
Later she said that her friend(me) needs to be picked from Chandni Chowk so please inform her where chandni chowk comes(since she was new to Pune city).
I was standing at Chandni Chowk from 9:40 pm under the bridge(as stated in the stop list).
But the but didnt came, and I called my friend and asked at 09:50 where is the bus. She said it will come because bus driver/manager didnt confirm her.
Later when I called him again at 10:00 pm, I asked her to give phone to bus manager and he said they went forward and are now near Warje.
I was suprised, shocked, why didnt the bus stop. I asked them to suddenly stop.
My friend was frightened and very angry due to this,she was feeling very low since she was alone. I convince her that I will come anyhow, need not to worry.
I came by auto spending 100Rs from Kothrud to Warje, needless to say why.
I thought it might be okay may be the driver/manager forgot, I didnt made any argument/issue over it.
Later the journey started, the bus was quite uncomfortable since the driver was riding in such way that we were rolling from left to right.
I have travel in couple of sleeper bus, but this was different. Even at some chance I was about to fall from upper berth due bumpy ride.
Unfortunately due to bus bumpy ride I didnt get to sleep during entire journey.
At 12:15 AM, the bus manager came and chanted that the bus will stop here for 20 min. So most of them went out for washroom/dinner.
And we started journey at 12:50 again. The Bus driver/Manager even didnt bother to count the passenger to ensure that every one is in.
The journey continued and I was awake during that.
The bus had couple of stops i.e. running and waiting for some time and again continuing.
I was eagerly waiting for Barshi to come.
At 5:00, the driver/Manager came enchanting Murud/Murud.
I had a little doubt in my mind and so asked him that whenever Barshi comes please inform us.
He said shockingly what ?? Barshi came and gone at 04:00 AM only, why didn't you inform us.
I was shocked, because its his responsibility to inform us about which stop is coming.
Because usually at night everyone sleeps and is not awake to see outside which stop comes and go.
The bus manager came enchanting twice for Dinner and Murud, but he didn't came @Barshi, God knows why??
When I said Barshi is written on Redbus that it comes is at 05:20 AM, he started laughing and said, who said it to you.
I said it was written in the schedule(PFA). I said I will complaint about it, he said do whatever you want, it doesn't matter to us.
I didn't see in the bus schedule that it goes beyond Barshi neither no one informed us, so we assumed last stop is Barshi but it wasn't.
And we were left by the bus at 05:15 to Murud, it was very dark outside with hardly any convenience/ people around there.
We were left shivering for 1 hr at the bus stop of murud with no sleep and rainy weather around.
My friend and I was little scared and was very disappointed with such service. Our friends were waiting at 05:30 at Barshi to pick us up. In Murud we dint have range/network to contact them.
It was like a worst journey of our life.
We finally catch a bus from Murud to Barshi(192 Rs) which was at 06:15 and reached there at 07:45 AM. Please find attached bus ticket (Murud to Barshi).
I was hoping a nice journey which was turned to nightmare by "Shreeraj Travels VIJAY". I regret for this travel.
This was really a bad journey and I would request you to give us justice by refunding the entire and additional amount we paid as par of journey.
I didnt really want to drag and make it really bad further.
I hope you understand and be humble with us.
OVERALL EXPERIENCE : Extremely disappointing travel experience with "Shreeraj Travels VIJAY" need refund.
We can also share the tickets and other details.Right now here in the feedback form there is no option to upload the attachments.
Please train your staff also.They behaved very bad with us.