WE initially had taken the right seats. But at Thodupuzha one person from travels got in and made us to change our seats. However after couple of stops when two other passengers got in, the staff made us change seats again. With two kids and all the luggage it was not so good experience for me. In spite of having two other crew other than the driver, when it started raining, one of the crew made my son close the window, and he was struggling, when the staff was only an onlooke. In fact they had opportunity to exceed customer expectations, but they did exactly the other way around. Let's hope they will do better at least in the future.