1) The bus was booked for 10:10 PM.. But I was told that it was an automatically made 11:10. This was not informed to me. Red bus customer support DID NOT even know about this!
2) Finally, the bus arrived only at 11:45 and departed at 12:15
3) The bus operators did not provide any option to board from the famous toll booth location, where apparently all vehicles HAVE TO STOP!
4) The bus depot at Lonavala was not in an accessible location