When I went to the bus stand, the bus was definitely not a Volvo. I am an expat living in Delhi who doesn't speak in hindi, travelling alone so an indian-style sleeper is not a safe thing to do.
As I got the tickets online, I had NO pictures or detailed description for the bus. Because of your poor online services, I didn't hop so I missed my trip.
Lack of due care. I wouldn't recommend to anyone.