I hope, my feedback MUST work as you are just a link to bring most of the bus operators on one platform but its a extremely difficult community and I wish you become the instrument to improve them.
1. There was no communication from bus operator or the running staff about the status of reaching of the bus at the designated location except an SMS about the bus number and cell number of the bus operator.
2. There was no office of the operator in Bharuch
3. Contact number of the running staff was not made available at its own. It was provided only on my personal request over phone.
4. I contacted the running staff thrice to know about the status of reaching of the bus at the designated location.
5. I was told about reaching it in next 10 - 15 minutes but bus reached the designated location only after more than 2 hours than the appointed time. I kept waiting for the bus by standing on the highway, which one can understand the conditions of such locations.
6. Most of the buses carry heavy commercial luggage on its roof top, which is not only illegal but dangerous for the lives of the passengers.
7. Just before reaching the destination, buses were going to a place to offload part of the luggage from rooftop involving about an hour.
8. As against the time to reach destination at 4.20 am in the morning I reached at about 8.00 am
9. Inside condition of the bus was much below the expected level.
10. I had to travel in bus after about 10 years as my rail ticket couldn't get confirmed but the condition in 10 years has gone from bad to extreme worst.
11. Unless there is exigency, neither I would prefer to travel by bus nor shall advise anyone to do so.
12. I did want to travel by AC bus but it wasn't available among the listed buses on your portal.
13. I am sorry to write bus operators and whole system of such private buses is not controlled / monitored by any authority or even by their own Self Regulatory Organisation (SRO).
14. Everyone expects improvement but it looks to be a distant dream. Hope you could be the catalyst.
With all the best wishes and I pray almighty to bless everyone.
CA O P Bhadada