Staff were extremely rude. They were abusing and involved in physical fight with passengers and they didn't stop the bus for lunch till 4:40 pm after stopping bus for breakfast at 7:40 am (probably they were waiting for their preferred hotel where they might be getting some incentives). At the end, bus reached at my destination (Vashi) by 7:15 pm instead of 3:30 pm which was planned. I think I should have opted for travel agencies like SRS, VRL or Sharma travels etc, as they are much professional in their approach and commitments. I am not going to travel with MR Travels in future. Extremely bad experience. Sad.