I had a terrible journey from Bangalore to Aluva on 10th September 2016. I hired sona travels for the journey. Mentioned below are positives & negatives.
Positive : Journey was on time. & thats it.
Negative : Terrible experience starts from here. The time was around 2.30 early morning. I along with other travelers were asked to move to other bus from Salem/Coimbatore due to some technical failure in the bus. However, the driver or the support staff in the bus were just assigning us to other buses even without checking the condition or availability of the seats in the bus. I got into a bus and occupied the available seat in the corner side of the last row. From there, the travel was terrible..
I gt severe back ach from then....Please please ensure bus conditions before the start of journey