On 29th November of 2015, we were returning from Wayanad to Banglore. We were staying at a resort that was closer to Mananthavady, and since the bus was slated to take the route through Mananthavady from Kalpetta to Bangalore, I called up the customer services number provided and called up the Yathra Travels guys to check if I could board the bus at Mananthavady instead of Kalpetta. The customer service guys were helpful enough to suggest there is not problem with that and gave me the number of the Bus driver to arrange for a requested stop at Mananthavady. Here is where it gets nasty, the bus driver told us the time of arrival at Manathavady would be 9.45 PM and asked us to arrive at the Bus stop by 9.45 PM. However the bus came in at 11.00 PM. We did not complain about the delay, but the bus driver made very abusive remarks against by 32 year old daughter. We were travelling with my 29 year old son, my daughter and son in law and their 3 kids. It took us exactly 6 mins to board the bus and get out luggage in the luggage compartment, the driver got so restless with the fact that we had so much luggage that needed to go into the luggage compartment that he started hurling abuses against my daughter and my son. When my son started retaliating he threatened to get us off the bus. This was completely uncalled for and unacceptable behavior from a Bus driver who made us wait for more than 1 hours in the cold night in the mountain terrain. I strictly advise people to not travel by Yathra travels especially if you are traveling with your family and have kids with you. Also, yathra guys if you are listening to this, talk to this guy. You know the date of my journey and you know who was driving your bus, I could potentially sue this guy for hurling abuses at a woman who is a mother of 3 kids. If this doesn't bother you, then people shouldn't bother to travel with you.