i got a phone call just one hour before the reporting time that i am the only passenger from their Hanumanpeta office boarding point and I should go to far away boarding point at 'vaaradhi' or I should come 15mts before the reporting time to Hanumanpeta. I hurried up to reach as per their 'dotted' time. Thw lone telephone receptionist made me wait for a few minutes and then advised me that there is no pick up bus /van from there[always] and asked me to carry my luggage about 100metres away from their office to catch 'Jabbar travels bus to reach their 'Benj circle boarding point' .Being an old man aged 69years,with lot of difficulty,i carried the luggage to them who disallowed me remarking that 'yamini'always do this. Much to my dismay,i again came back carrying back the heavy luggage and i expressed my disappintment with her. She made me wait till 6.30pm[bus departure time 6pm] and arraged an auto to go to 'vaaradhi'pickup point. After reaching vaaradh point again i have to carry the luggage about 50mtres tp catch their running bus which is a seater to reach upto Guntur[36kms away from vijayawada] to catch the AC Sleeper to Bangalore.[this bus should start from Vijayawada itself]. I am absolutely unhappy the way she behaved and non availability of pick up facility from Hanuman peta,where their office is locatedand the scant reagrd for prescibed timings.Ultimately"REDBUS"looses its credibility for choosing such a partner.