I chose the highest fare from all available choices, and what I got was a regular bus with worst condition.
I paid for the fare from Veraval to Ahmedabad in AC bus.
But, there was no direct bus from Veraval and I was never told about this. Also, I travelled in their connecting bus(Non AC while I paid for AC bus) till Junagadh (3 hours journey).
When I reached Junagadh, the staff's behavior was so rude like I was travelling for free.
For the changed (bad conditioned bus), their excuse was "If your car has some issues, you would also travel in auto rickshaw." And my argument was I'm the one who is responsible for my car, not my customers. If I paid for something and you give me something else, that is never acceptable And they simply told me to not travel again with them.
It was my worst travel ever. I don't think I would ever book anything with Redbus or would recommend it to anyone.