Overall, it was a bad experience. Wd not like to travel again.
1) The bus was very late. Instead of 11 AM, it came at 12 PM and no explanation/whereabouts was given by staff. They all were very non cooperative staff members.
2)Location of Red Bus near Desi Kalali (Sharab khana) is highy improper place and lot of Urine smell was coming during all the waiting period.
3)At one time, even I tried to cancel my ticket as there was no surity whether the bus was comnig or not. The staff said, it is all ONLINE ticketing. Go and do from there only. It appeared, as if they were dissatisfied by ONLINE system and they did not want to encourage it.
4)One of the passengers, who travelled without doing online reservation was taken to Pune in just 400 Rs. while I was charged Rs. 800/ while booking online in same AC sleeper.
5) Lots of passengers from villages were taken in the bus who slept on the passage between the two rows of sleeping persons. They were probably directly taken by the bus operators. But that caused the security risk to other passengers travelling and safety of their equipments.
6) Overall, the experience was so BAD that I would never ever like to travel by any BUS forget about the REDBUS.
Thanks for giving me opportunity for sharing my views.
Tremendous improvements and professional atmosphere along with polite and groomed up manpower is a must for REDBUS.