I was advised to call at their office over phone by 11.30 pm on that day of travel. Though I started much earlier from my res, I was wrongly directed to come to very opposite place and upon enquiry I was re-advised by some other person to come to near Femina Mall and with severe difficulty with heavy luggages I traversed from the wrongly advised place to the new location distance by foot by 11.30 pm. There I was made to wait till 12.15 (the departure time stated was 11.50pm) and was asked to board their another bus that came from Kodaikanal and heading towards Chennai, for getting dropped at the Samayapuram NHAI toll plaza - some 22-25 kms away in the Chennai route, directly opposite to my direction of travel. There I was made to wait with my wife and was forced to walk through the other side of the road with my heavy luggages till 1.00 am, then my actual destination bus to Tirunelveli came there from Chennai. While I was told that this bus would not come to Trichy Jn area by the ph person, the bus actually came to Trichy Jn for dropping a passenger and I was forced to travel back the same distance of 25 kms from toll gate and from Jn and the bus started by 1.35am only to its destination. One physically handicapped boy had made this mischief for gaining what personal benefit, God only knows. Ultimate suffering has become mine. Futher, the destination time mentioned in the website was 4.00am but the bus reached the destination only by 6.00am. Had I seen that ph person at Trichy Jn when the bus came there, I would have slapped him many time till my anger quenches out. By making me to travel a wasteful 50kms he has befooled me. Is this the way that the infamous SRS trvels company to behave with its customers with worthless n merciless line staff?. Are they like to have one time travellers alone and not a long standing patrans? When the bus is actually coming to Trichy Jn enroute for picking / dropping passengers why the hell this physically handicapped made to board another bus to travel a wasteful of time and energy to a destination to catch my destination bus which is said to have the route - Chennai to Kaliakkavilai? If the company had informed me while booking itself that I hv to catch the bus like this only, I would have dropped choosing this bus. If their own family ladies were to travel like this with luggages will the company people and ph person would relish the sufferings in the wee hours like that I had on that day? Why should not I claim a compensation of Rs.50000 for my mental agony and physical sufferings on account of choosing this travel through your website? Why a wrong timing of starting at 11.55pm and reach time 4.00am has been posted in your portal, just to mislead the onlookers, is it not???
My angry is still persisting and whenever I see that ph fellow I would definitely beat him. To hell with SRS Travels.
R.Balasubramanian, unwantenly punished chap for having chosen SRS travels through your website.