I had to take this Madurai to Pondicherry bus from Trichy. The timeing for arrival at Trichy was given to be 11.55 p.m. and the bus came at 1.45 a.m. I was travelling alone and I had to wait in this odd hour, in the bus stop for the bus to arrive at any time. There was a connecting office, but that fellow was sleeping and when asked about the bus, he simply declared that the timings on the web are not updated. He did not even bother to offer a place to sit and I had to stand on the road at an odd hour which is very unsafe.
The person-in-charge of the travels (Lucky travels) should take responsibility of updating the bus information on the web and not make passengers take risk this way. They are not interested in doing this minimum service and only seem to be bothered about money and whether the tickets are sold or not. For your information, I should tell you that going by the time given in the web (redbus.in, Lucky travels), I booked a taxi from NIT, Trichy (where I was staying) and started at 11.00 p.m. from home to reach by 11.55 p.m at Trichy Central bus stand. If I had known the right time, I would have booked a bus, which is at more convenient timing. Making the taxi wait for 2 hrs more, the taxi charged me 700/, including the waiting charge.
I think its time to think about Customer service and safety.