I had a horrible travelling from Thiruvananthapuram to Hosur. I was initially delighted to find the Kallada bus travels cleanliness and later turned to be a horror by the apathy of the bus staff. 1. Driving slow, answer being "locked on 90km/hr". But never crossed over 60km/hr. 2. Bus took nearly 12 hours to reach my destination. 3. Coffee / Tea time at all the toll gates only for the bus staff. 4. There was no break for passengers in case they want to have dinner.5. Off and On bus was stopped for freak passengers to attend to natural calls. 6. At last when asked for the reason, shouting from the bus staff.
I hope thy should be given customer handling training.