in fact I was travelling after long time with private tour operator. Whie booking, I thought that Pawan was fairly a good operator & I should choose the same. But now I have decided I will not travel them in any case.
Few of the important complaints are as below...
1] Bus did not belong to Pawan, it was from JBS.
2] Seats were not good. Push back levers were useless.
3] Some seats were permanently pushed back.
4] Many passangers were not belonging to this operator & route but still they were seated in the bus.
5] Many of them got down at Kalwa / Rabale / Kharghar etc.
6] Seat numbers were written manually by chalk temporarily.
7] Seat allocation was horrible for the passangers who booked tickets from agents. Few passangers were asked to change their seats 3 -4 times. Which troubled other passangers.
8] Bus got out of Mumbai at 0115 am.
9] Before Satara one of the rear tyre got punctured & tyre replacement took 35 minutes.
10] We reached Satara at 0745 am
11] It took close to 11 hours to reach us at Satara from Mumbai.
12] Normal ST bus reaches within not more that 6 hours.
13] Sorry to say but I won't prefer Pawan / Red Bus again..