I had missed the bus because the conductor and bus driver both did not pick up their phones. I wanted to request a change of stop as I usually do, and I tried calling the numbers given to me around 15-20 times. The bus passed by my stop (NITK) and stopped 4-5 km ahead. I had to arrange transport to reach it, and wasted time and money. Unsatisfied with punctuality of arrival for pick-up and the behavior of the staff, who actually accused me for not picking up my phone. Very satisfied with the quality of the bus itself, and also with punctuality of arrival to Pune.