Very poor experience,
Bus departure reporting was 6.30 PM
I reported at 6 PM, however, there was no bus was available at designated parking area, when enquiring from other transport buses, informed it may be available at other parking area, it was not long, but for new person with family and luggage it was really difficult to manage.
Anyway, reached to other parking place, but there was no bus available, it was really horrible
Then enquired in a office of franchise of M/s Patel Tours and Travels (M/s Shyam travels), but staff behavior was very very arrogant and saying bus is at parking area, but infact there was not available as I personally visited that parking two times
Fortunately, Parking area person help us to find out drivers mobile number and we got to know that bus has gone to garage for repairing and will come back within 15-20 minutes, it came back accordingly
Finally bus started at 7.30 pm
Grievances : There was no communication or msg from operators for the delay in departure and change in parking place
When bus suppose to start at 6.30 p.m., it should stop for Dinner at least before for 10 PM, however, it haulted at 12:30 am (midnight), when our kids slept without food.