We did not like much about our journey with Shyamoli Paribahan on 29 December, 2016. The quality of bus wasn't bad but the staff were not too friendly. During entire journey, the bus was having sudden screeching halts way too often. The journey wasn't a smooth one therefore. It stopped at a nice place called Nairit at Raiganj for dinner and gave us 30 mins for dinner. However, it was on the verge of leaving within 20 minutes and had we had not noticed it (it has already started to depart), we would have missed the bus with all our belongings inside it and left stranded in an unknown place at the middle of the night. The conductor did not find it important to give a shout out to passengers at the dinner joint. And they were casual and unapologetic when we confront them. It seems it was in an extreme hurry to reach Kolkata, so much so that on reaching the city, it did not inform sleeping passengers about stops to get down. A couple with a child was supposed to get down at airport and they only realised it after reaching the end stop Esplanade. It was scheduled to reach Esplanade at 6.30 in the morning but reached much before that, at around 4.45 in the morning. While going to Siliguri, we travelled with Shyamoli Yatri Paribahan and were satisfied with the bus service and behaviour of its staff. Shyamoli Paribahan should put efforts to improve its services.