Bus didn't came on time, so I called to operator. First he answered my call, and told me that bus will come shortly. I wait for an half hour and but it doesn't come. I called him again but he didn't answer my call and after few minutes he switched off his mobile. In midnight I was wait for that bus for 2 hrs, but it didn't came. While traveling I unable to cancel my ticket too. Kindly look in to matter and remove this travel agency from Redbus service. If possible refund my ticket amount.