Dear Sir / Madam
Had a Very Very Bad Experience with Universal Travels - 19th Aug to Rameswaram & return 21st Aug. On 19th Aug (Chennai - Rameswaram) AC not working, departure was 9.15pm, finally departed at 12.30 am in NON AC Bus, badly maitained.. Travelling for 11 hours in Non AC was horrifying.
On 21st August (Rameswaram - Chennai), clutch problem at about 3.30am, 85 km way from Chennai. they put us on Non Ac Bus, I was STANDING for 85 kms till Chennai !!!
This shows the HORRIBLE MAINTENANCE of Universal Travels !!