On the day of journey before few hours I had been given a call by Patel Tours and Travels operator, phone no 0281-2332186 that bus wont be going till Reliance. It will be till Jamnagar only. I requested operator to help me with some alternative but they totally refused and said if I want to cancel ticket then they can help me. I also called Redbus Customer support team for help but got same reply that they are helpless. I tried to find some other alternative by myself but it was last minute call so i was not having any option rather then taking same bus till jamnagar. I requested operator to help me back with the extra amount they had charged from Jamnagar to Reliance but nothing work out due to their negative response.