The service was great. They even offer free snacks and water, which i find very thoughtful. The only problem I experienced personally was the strong smell of perfume which i think they use in AC which can give you headaches if you are sensitive, the same causes some humidity too even when the AC is at full blow. And I was in the very last corner seat where I had become a bouncing ball, literally, but the roads are more responsible for that though. Overall experience was far better than most of the other bus services.