I have booked seat no:L1 Sleeper birth to travel from Pondicherry to Udumalaipet.The travels took in a cab from Pondy to villupuram. From Villupuram town to Vikravandi Toll they took in motor cycle. At last boarded in the bus from villupuram toll , the Bus staff told that it's a different bus and allotted a sitting seat instead of sleeping birth and took money also for that seat. However later I got to know that there is only one bus travelling between villupuram to Udumalaipet, so boarded in the correct bus. But the bus staff cheated given the wrong seat. I seriously doubt that the bus staffs is selling the booked ticket and eating that money.
When I reached out to their customer care, initially they said that they will check with the driver and get back to me. But I did not receive any update from them. Later when I tried to reach out to them, they are not picking the call now.
So whenever you are planning to book ticket in Polymer travels better to have second thought on it.