The redbus neither the kallada travels informed about connection bus (from Pondicherry to Villupuram)that we had to take, before boarding the bus to Trivandrum. It is very unpleasant to find out everything at the last minute. It would be better if the information on the ticket showed such a change of buses, as most customers prefer a direct ride and therefore choose buses according to the stops that are to be made, especially on night rides.
Please make sure that such rides are mentioned (at the time of booking) with number of bus connection changes, this would make it safer for women to board and travel in buses alone too, as some bus connections changes are made in very remote locations!
The ride we had later was pleasant, good A/C bus and we were provided with blankets, and a stop for going to the toilet and have a chai. The bus driver's assistant was very responsible and checked that all passengers were present and stopped in locations on the way to the final destination, to enable passengers reach in the right location.