Due to my health problem, I have chosen Kallad for a comfort journey. But it happened to be a worse journey
I had ever undertaken. Due to undue delay I could not reach in time as well. A local town bus was arranged
to drop us at Villupuram at 10 pm though the bus timing was 9.15 pm In Villpuram we were stranded on the road till around mid night for a pick up from Chennai. I had booked this bus selectively from the redbus site
to reach Palakkad around 5.00 am. But the bus reached around 6.30 am that also on the highways. I had to spent Rs.100 for auto to reach the town. The staff could not give any valid reason and they were rude to other passengers.
I shall be separately lodging a claim with Consumer Forum for the pain, discomfort, deficiency in service.