Will never come back to Kallada Travels again. We were taken by a van from Pondicherry to take the connection bus at Villuppuram. We were told that because of over booking, Nagercoil passengers would be taken by a alternate bus arranged from Chennai. We waited from 10.30 pm till 02:15 am next day (for about 4 hours) eventually a bus arrived, which is not Kallada Travels nor was it a Volvo bus for what we paid for. The bus which took us was a third party company (MRM Travels), not a regular transport, just found the opportunity be seeing the excess crowd at Chennai. After extremely suffered with the mosquito bites at Villuppuram Kallada office to see this crappy bus to complete the travel to Nagercoil, was even more painful. The bus was not in good condition, very slow, finally arriving Nagercoil at 11 am next day. When reported to Kallada office at Nagercoil, no proper response nor any compensation for not providing Volvo, multi axle or delays. Very poor management by Kallada, would never come back to this travels again, feeling deceived by Kallada.