I regret to inform that I had the worst travel experience in last 7 years yesterday when i travelled by redbus booked kallada travels bus. To begin the stopover at villupuram was for more than 2 hours in a deserted highway with not even water provided at the kallada office. No water provided inside the bus either. The initial delay did not prompt the drivers to try and drive at better speed to reach our destinations on time, maybe because of safety reasons. but i fail to understand why they further delayed and reached the final destination of kannur at 1 o'clock. And no apologies of any sort was provided by any of the drivers or other authorities. Very bad service with absolute disregard for consumer satisfaction I must say. Kindly bring my grievances to the notice of the concerned authorities.