Quality of van which took us to Vuillupuram was so awful; reached villupuram @ 11pm and had to wait for bus till 2.15 am. Again we were taken in the same van to about 40 kms away to a transit point. We had to wait there for another 2.5 hours for the bus to come. I totally understand that vehicles could broke down on the way, but the back up plans were too worse that we had to stand (no place even to sit) for 2.5 hours from 2.45am to 5.15 am @ nowhere. And I lost a working day (17/08, Monday) since the bus reached Calicut @ 3.15 pm in the even'g (scheduled time- 9.30am). My meetings were postponed, I list a paid leave for no reason. Adding up to the core issue, kallada staffs were totally unclear about the happenings, and none of them were giving us definite answers of what's happening & when exactly the bus would reach (everytime we asked). I would very much appreciate if i got the ticket amount refunded as I was in total loss by any means.