1). Bus operator (KSBC) has a wrong contact number at Payyanur. (2) Bus operated from Kannur, 40 km away from Payyanur. But operator continued to confirm the boarding point at Payyanur. (3) only the driver was aware of change in boarding point, no authorised KSBC office informed about it. If boarding point is not available, how the same rate apply? Why you allow it to remain in your route map?